Deliveries within Australia are sent via StarTrack. The average delivery time is 2-4 business days, please allow additional time for regional areas.
Deliveries are sent via the StarTrack premium overnight service where possible (not servicing all areas of Australia) at no extra charge.
Shipping is $12 Australia wide for orders up to $120 and Free for orders over $120
Deliveries to New Zealand are sent via Australia Post. The average delivery time is 5 business days.
Shipping is a fixed rate of $15.
Please be aware that New Zealand orders may be subject to customs inspections and import taxes. This is generally based on items being over a certain value set by your local authority.
These taxes are unfortunately out of the control of West Brothers and as such we cannot prepay these taxes. If uncertain please contact your local customs office to find out if taxes are applicable and how much these taxes might be.
Orders are processed Monday to Friday, excluding public holidays.
Shipping delays may occur during peak periods such as the Christmas season, this is a result of the high volume of shipping requests handled by courier companies during such peak periods. To avoid disappointment please ensure your orders are placed early.
In the event that an ordered item is not available, or we are unable to fulfill your order we will notify you within 1-2 business days to arrange an agreeable alternative item or refund.
Postage applicable for returns and reissued items (other than any item deemed faulty or incorrect) are at the customers expense.
Please refer to the Returns Policy for full terms and conditions or email us at firstname.lastname@example.org