Return policy

WEST BROTHERS RETURN & EXCHANGE POLICY

 

Full priced items can be returned for an exchange or store credit within 30 days of the purchase date.

All goods must be returned safely in their original, unworn and resalable condition including tags, stickers, boxes and casing.

Should you select the incorrect product sizing an exchange can be offered, however additional shipping fees may apply.

Please email us first via online@westbrothers.com.au to organize the exchange.


Once confirmed via email the goods can be sent to the below address.

Australian customers can either purchase a return label here through Australia Post https://return.auspost.com.au/WEST_BROTHERS ,or send via their own preferred carrier.

Please ensure you have securely packed the item and include either a copy of your invoice or a note with your name on it and ship the package to;

West Brothers
Shop 41, 43 Yirrigan Drive
The Square Mirrabooka
Perth, WA 6061
Australia

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items you will need to coordinate this through our Online returns team.

To allow us to investigate the error please email online@westbrothers.com.au a photo of the tax invoice (provided with your order) as well as an image of the faulty or incorrect items.

Once this has been investigated we will provide instructions on how to return the product.

WEST BROTHERS REFUND POLICY

We will gladly exchange or provide a store credit for any full priced items. You can return your online purchase for an exchange within 30 days to West Brothers online or in-store.

We will refund items with manufacturing faults that are returned in their original packaging.

We cannot exchange items that have been worn or damaged through wear and tear.

You’ll need to send us your original invoice along with the item in its original packaging and condition.